Questions, comments, concerns? We'd love to hear from you.
Frequently Asked Questions
Assistant Pro allows you to create collections of templates, design assets, and more and use them in all your WordPress sites.
The Assistant plugin is how you connect your sites to your libraries in Assistant Pro.
Libraries are cloud containers for your website design work such as templates (or layouts), images, vector artwork and colors. Once created, a library is available from all of your WordPress websites.
Assistant Pro accepts any WordPress content that is saved as a post type. You can upload full-page templates, template parts, pages, posts, theme customizer settings, image files, PDF files, rich text documents, and color codes. The file types currently supported are jpg, png, gif, and SVG.
Assistant Pro is not included in any of the Beaver Builder packages (Standard, Pro, or Agency), or Beaver Themer. It must be purchased separately.
Yes, we ask that you set up a free account first, take it for a spin... and if you would like to upgrade to our premium features you can easily do so within the dashboard.
Absolutely! You can easily change your subscription status within the Billing Information tab under Account.
- The monthly billing plan charges your payment method each month on the date when the plan was started.
- The annual billing plan charges once a year on the date when the plan was started and offers a 20% discount.
Yes, your Assistant Pro subscription will automatically renew after one month or year depending on your subscription, although you can easily cancel auto-renewal on your account page within the Billing Information tab under Account. An active premium subscription is required to access some Assistant Pro features and premium support.
When an active Assistant Pro Premium subscription is canceled or not renewed, you'll have the option to make private libraries public libraries, or, leave them private, but in read-only mode. You may delete and/or transfer private libraries via settings. If you would like to use private libraries, you must have an active Assistant Pro Premium subscription.
The number of user accounts depends on your subscription (Free, Personal, or Team). The Free and Personal accounts each offer one user account, and Team offers three user accounts. You can add additional users at $5 per month each.
Assistant Pro works great with every popular page builder.
We accept payment via Stripe (Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card). Although we don't think you'll ever want a refund, we will gladly refund your purchase if it's requested within 14 days.
Yes, we offer premium support for Personal and Team plans. We take great pride in offering outstanding support and look forward to assisting you should you need it via contacting us. We offer support for the Free plan and plugin over on the Assistant Support Forum and have detailed documentation that you can reference.